Help Center
Frequently Asked Questions
Find answers to common questions about our services
Shipping
You can track your shipment using our online tracking system. Simply enter your tracking number on our Track page or in the tracking widget on our homepage. You'll receive real-time updates on your shipment's location and status.
We offer Air Freight, Sea Freight, Road Transport, Rail Freight, and Express Courier services. Each method is optimized for different cargo types, timelines, and budgets.
Delivery times vary based on the service selected and destination. Air freight typically takes 1-5 days, sea freight 15-45 days, and road transport 1-7 days depending on distance.
Yes! We ship to over 120 countries worldwide. Our global network ensures your cargo reaches any destination safely and on time.
Pricing & Payment
You can request a quote through our online quote form, by calling our customer service, or by emailing us. Provide details about your cargo (dimensions, weight, origin, destination) for an accurate quote.
We accept bank transfers, credit/debit cards, PayPal, and corporate accounts with approved credit terms.
No. We believe in transparent pricing. All costs including customs duties, handling fees, and taxes are clearly outlined in your quote before you confirm.
Customs & Documentation
Yes, we provide full customs brokerage services. Our licensed customs brokers handle all documentation, duties, and clearance procedures on your behalf.
Typically you'll need a commercial invoice, packing list, bill of lading/airway bill, and any specific permits or certificates for regulated goods. We'll guide you through the requirements.
Customs duties are calculated based on the HS code of your goods, their declared value, and the destination country's tariff rates. We provide duty estimates with your quote.
Warehousing
Yes, we have modern warehouse facilities in key locations. We offer short-term and long-term storage, inventory management, and fulfillment services.
Yes, all cargo in our warehouses is covered by our comprehensive insurance policy. Additional coverage options are available for high-value goods.